If you have an issue with your chocolate delivery, please email Kim@thechocolatetour.co.nz We want you to be happy and will do our best to work it out.

Our refund policy is:

We will refund or replace any order/item that is not delivered, or that arrives damaged.

We will not refund or replace;

  • items that are damaged or lost after delivery (including damage that happens in your letterbox or on your doorstep, unless delivery instructions have not been followed)
  • items you don’t like (though we’d love for you to email Kim@thechocolatetour.co.nz so we can do better next time)
  • items that have arrived melted

To ensure safe receipt of your order, we recommend you provide delivery instructions so the courier can leave your parcel in a safe, cool place. Some of our customers leave a chilly bin with ice packs out when they’re expecting a delivery, with a note on their order so the courier knows to pop their package inside it.

We do our best to get everything to you safely, including sturdy packaging and clear labelling, and will do our best to sort out any issues. So please do get in touch if you feel something went wrong.

We would love the opportunity to discuss and resolve any issues!